Online Support Community

1. 

   张 宇
   Member

   Hi everyone!

   i got 2 questions, that is, if i update the WordPress and find the template can not meet the new edition of WordPress, What should i do?

   So the first question is :Will the premium template update in time?

   And, i am a 3-month member, can i receive the updated one if over 3-month?

   or what should i do if i update WordPress edition and find out the template can not meet the new one if over 3-month?

   My English is struggling, hope you guys can understand...

   Posted 1 year ago #
2. 

   webmaster
   Key Master

   Hi There,

   Just in case you encountered a problem with our theme, feel free to post the issue here and we'll try our best to answer it.

   We are updating our themes especially with the bug fixes to the issues reported.

   Your membership is limited to three months. To be able to continue recieving/downloading updates you have to renew your membership.

   Again, feel free to let us know the issue you encountered.

   Hope this helps,

   WPTD Webmaster

   Posted 1 year ago #
3. 

   Pinar Dogu
   Member

   i'm having problems with the new installation too. apprexial theme is not compatible with wp 3.1.. in admin area posting dates, categories etc. can not be edited and move function is not working. will there be any updates? i hope there will be because i cant edit my post dates and drop down menus in posting area anymore!

   Posted 1 year ago #
4. 

   webmaster
   Key Master

   Hi Pinar,

   The Apexial theme works just fine with version 3.1. I think the issue you are experiencing is that you cannot see the other options in wordpress 3.1. That's wordpress-related and not theme-related. Here's a solution:
   1. Go to the upper-right of your browser in the admin area
   2. Click Screen Options
   3. Check All the checkboxes so all of the options can be seen. That's it.

   Let me know if everythings alright now.

   Thanks,

   WPTD Webmaster

   Posted 1 year ago #
5. 

   Marcello Miro
   Member

   same problem here with inceptive, the solution doesn't work, i check everything in screen options, try to move boxes but nothing happens, it seems everything is locked

   Posted 1 year ago #
6. 

   webmaster
   Key Master

   Hi Marcello,

   We haven't experienced an issue with Inceptive Theme on Wordpress 3.1 yet.
   Will try to replicate the issue. If you can provide us with better description on what happened, the better. Is it a new installation or an upgrade?

   Thanks,

   WPTD Webmaster

   Posted 1 year ago #
7. 

   Pinar Dogu
   Member

   nope it did not work. nothing to do with screen options. the problem is with the "edit post" section. dropdown menus there dont work. publishing links dont work.

   Posted 1 year ago #
8. 

   webmaster
   Key Master

   Hi Everyoen,

   We haven't experienced an issue with Inceptive Theme on Wordpress 3.1 yet.
   Will try to replicate the issue. If you can provide us with better description on what happened, the better.

   Just in case you've found a solution to the issues mentioned above, kindly post it here in the Forum.

   Thanks,

   WPTD Webmaster

   Posted 1 year ago #

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